Testimonials

This 40-hour training program by Mediation Mastery has excellently prepared me for handling real-life mediations, striking an ideal balance between theoretical knowledge and practical application. The structure of the program, enriched by the insights of knowledgeable guest speakers on diverse mediation specializations, provided a clear pathway to success in the field and practical business startup strategies. Particularly beneficial were the role-playing exercises that allowed practical application of our newly acquired skills in realistic scenarios, enhancing our hands-on experience. The diversity of my classmates’ backgrounds contributed significantly to enriched class discussions and offered various perspectives on case mediation. The comprehensive curriculum and the expertise of instructors Leyla Balakhane and Jennifer Terando not only equipped me with essential skills but also created an interactive learning environment that was crucial for my growth. I am especially grateful for the post-training support through Zoom coffee chats, providing ongoing opportunities to connect with Leyla and Jennifer and continue my learning journey. I would unequivocally recommend this program to anyone considering a career in mediation, as it offers a thorough educational experience that effectively prepares one for professional practice. The instructors’ diverse backgrounds and philosophies present a broad perspective on mediation, making this training an invaluable investment.

Lita Abella

This mediation training was an incredible learning experience. Having trainers with diverse backgrounds truly illuminated the range of mediation styles available. Jenn’s law experience provided valuable insight into navigating the system, while Leyla’s expertise in family law and divorce emphasized the importance of empathy and curiosity in mediation. The role-plays were particularly impactful - seeing how different personalities approach mediation reinforced how much nuance is involved in the process. The combination of lectures, course materials, hands-on practice, and the trainers’ availability created a supportive and safe space to acknowledge gaps in my knowledge and grow as a mediator. I highly recommend this training to anyone looking to deepen their mediation skills!

Cyndi Maurer, PhD

Participating in the Mediation Mastery Training has been an incredibly enriching experience—truly one of the best professional development decisions I’ve ever made. Guided by the exceptional Leyla Balakhane and Jennifer Terando, this program was far more than a series of lectures. It was a comprehensive, well-structured journey that was practical, engaging, and deeply transformative. The curriculum covered everything from nuanced civil and divorce mediation strategies to essential marketing and practice management skills. The real-world strategies we delved into for handling complex cases opened my eyes, and the marketing and practice bootcamps were gold mines of tools and tips that have significantly propelled my practice forward. What really distinguished this training were the interactive role plays and the guest speakers. Practicing our skills in a safe, supportive environment tremendously boosted my confidence, while learning from leading figures in the field was nothing short of inspiring. This wasn’t just about learning; it was about growing both personally and professionally. The emphasis on DRPA compliance and the opportunity to earn MCLE credits not only added great professional value but also underscored the training’s commitment to maintaining high standards in our field. The in-person summit and ongoing post-training support sessions have nurtured a real sense of community and mentorship, greatly enriching my professional network and support system. For anyone looking to start or advance their career in mediation, this training is an essential investment. It’s comprehensive, expertly designed, and led by passionate professionals. More than just a training program, it’s a profound investment in your future.

Nasim Mokhtari, Esq.

Chip Rose is one of the best trainers out there with over 35 years of experience.

Chip Rose at The Mediation Center is truly one of the most trusted family mediators in California and one of the most well-known in the country. He handles challenging conversations in a way that allows both spouses to have their voices heard and as a result, agreements in his mediations meet everyones needs. I hope more people choose to avoid a court battle and enter mediation instead. Highly recommend The Mediation Center in Santa Cruz.

Few things are worse in life than when a loving relationship comes to an end in ways that you cannot understand, negotiate, or peacefully resolve, simply because you don't know what is happening or what your next move should be to save the situation. This is frequently the case with people who fall in love with, employ, or are otherwise related to the estimated 12,800,000 Americans with diagnosed personality disorders (PD).

I would like to express my sincere appreciation, both on my behalf and that of my client for (Leyla’s) superb and highly professional services in resolving an otherwise difficult case. The atmosphere in our case was charged and emotions ran high. (She) commanded the day, and the outcome. I have had substantial experience with mediation in over 43 years of practice, even before it was known as ‘mediation’. I believe (Leyla is) a credit to the Los Angeles Superior Court and applaud (her) services.

I am a family law attorney and I refer cases to Leyla to mediate. She is a very effective mediator and the clients I refer to her always tell me how satisfied they are with her mediation style and the mediation results she achieves. I would say that Leyla is extremely insightful and kind. She helps the clients express the most difficult issues and creatively helps establish options that suits the client needs. What I see is that she truly cares about her clients and goes that extra mile to do anything for them. Her ability to listen and use all the tools she has to help them is very valuable. I highly recommend Leyla as a family law mediator.

Leyla is one of the most natural and emotionally intelligent mediators I have come across. She sincerely cares about her clients’ needs and is dedicated to finding them meaningful solutions. She goes beyond the call of duty to help her clients. What sets her apart is her ability to think outside the box to help conflicting parties find common interests and goals. She has the unique ability to humanize each case and settle the most difficult and challenging cases. In conducting her mediations, Leyla considers every member of the family to ensure that each person’s needs are addressed and communicated. Leyla has the ability to help people overcome their anger in order to focus on resolving the issues at hand through open dialogue. She is fair-minded but firm and direct when needed. Ultimately, she exceeds the necessary traits of a natural mediator. Leyla is one of the best mediators I’ve worked with. I would not hesitate to recommend her.

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Bill Eddy's experience as a social worker and lawyer has given him an excellent background in working with high conflict people. His books and the books of Dr. Craig Childress are my recommendations for anyone trying to work with or go against a high conflict person in a legal setting in a divorce or custody case. I purchased double copies so I can lend them out to people who need them.

Leyla Balakhane embodies the principles of client-centered mediation. She has a true gift of dealing with the issues at hand while empathizing with her clients needs and feelings. Leyla is a strong advocate for children, and she has the ability to carve out resolutions to serve their best interests. She also incorporates a major component in mediation - emotions. Many couples find it difficult to share their feelings for so many reasons. Leyla encourages clients to express their feelings, which

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